Orders are typically processed within 1–2 business days, Monday through Friday, excluding holidays.
Orders placed after business hours, on weekends, or on holidays will begin processing the next business day.
Processing time begins once payment is received and order details are complete. Orders may be delayed if we need to verify inventory, product compatibility, shipping address details, freight requirements, payment information, or suspected order issues.
Some products may ship from different warehouses or suppliers and may arrive in separate shipments.
We do our best to ship quickly, but processing times are estimates and are not guaranteed.
Bailey Flooring Supplies ships using major carriers, including UPS, FedEx, USPS, and freight/LTL carriers when needed.
The shipping method is selected based on:
Bailey Flooring Supplies reserves the right to choose the carrier and shipping method for standard and free-shipping orders.
Free Shipping Policy
Free shipping is available on eligible orders within the contiguous United States when the order subtotal meets the required free shipping threshold, excluding the locations listed below.
Orders shipped to California, Alaska, Hawaii, American Samoa, and other U.S. territories are excluded from the $75 free shipping threshold and the $250 free shipping threshold due to higher carrier and freight costs. Shipping charges for these locations will be calculated at checkout or quoted separately when necessary.
Free shipping applies to standard shipping only and does not include freight, oversized items, hazardous materials, special handling, limited-access delivery, liftgate service, residential freight delivery, re-delivery, storage fees, detention, storage fees, address correction fees, or other carrier accessorial charges.
Bailey Flooring Supplies reserves the right to modify shipping methods, correct shipping errors, cancel orders, or contact the customer for additional shipping charges when required.
Adhesives, coatings, finishes, stains, sealers, and other liquids may require special packaging or carrier handling.
Orders containing bulk quantities of liquid products may be reviewed before shipment. Additional shipping charges, freight quotes, or delivery requirements may apply.
The following orders may require shipping review, freight review, or an additional shipping charge:
A review trigger does not always mean the order must ship freight. It means Bailey Flooring Supplies will determine the safest and most cost-effective option, which may include parcel shipping, multiple boxes, pallet freight, terminal pickup, or commercial delivery.
Large, heavy, oversized, or palletized orders may ship by freight carrier.
Freight shipments may require:
The customer is responsible for providing accurate delivery details before shipment.
Additional charges may apply for:
Any additional carrier charges caused by incorrect, incomplete, or undisclosed delivery information may be billed to the customer.
Freight carriers may classify certain locations as residential or limited access even if the customer considers the location a business.
Examples may include:
Customers must notify Bailey Flooring Supplies before shipment if the delivery location requires liftgate service, appointment delivery, limited-access delivery, or special receiving instructions.
Failure to disclose this information may result in additional charges.
All delivery dates shown at checkout, in tracking emails, or provided by our team are estimates only.
Actual delivery times may vary due to:
Bailey Flooring Supplies is not responsible for carrier delays once an order has shipped.
Expedited shipping options may be available at checkout for eligible products and destinations.
Expedited shipping means the order uses a faster carrier service when available. It does not guarantee delivery by a specific date unless a guaranteed service is specifically purchased and confirmed in writing.
Expedited shipping does not bypass inventory availability, order verification, freight requirements, weather delays, carrier delays, or restrictions on certain products.
Expedited shipping is not available for all products, destinations, or freight shipments.
Once your order ships, you will receive tracking information by email.
It is the customer’s responsibility to monitor tracking and ensure someone is available to receive the shipment when required.
For freight shipments, the carrier may contact the customer to schedule delivery. Missed appointments, unavailable receivers, or failed delivery attempts may result in additional carrier charges.
Please make sure your shipping address is complete and correct at checkout.
The customer is responsible for any additional charges caused by an incorrect or incomplete address, including:
Bailey Flooring Supplies is not responsible for delays, losses, or additional charges caused by incorrect or incomplete shipping information provided by the customer.
Some products cannot ship to PO boxes.
Large items, heavy items, liquids, freight shipments, and orders shipped by UPS, FedEx, or LTL carrier may require a physical street address.
If a PO box is provided for an order that cannot ship by USPS, we may contact the customer for a physical street address before shipment.
If a package is delayed in transit, Bailey Flooring Supplies will help provide tracking information and assist with carrier communication when possible.
If tracking shows that a package was delivered but the package cannot be located, the customer should:
Bailey Flooring Supplies will assist with a carrier claim when appropriate, but we are not responsible for packages that are lost or stolen after being marked delivered by the carrier.
If your parcel order arrives damaged, contact Bailey Flooring Supplies within 48 hours of delivery.
Please provide:
Do not discard the product, box, packaging materials, or shipping label until the claim is resolved. The carrier may require inspection.
Bailey Flooring Supplies will review the damage and determine the appropriate resolution, which may include replacement, refund, store credit, carrier claim, or another solution depending on the situation.
Freight shipments must be inspected before signing the delivery receipt.
Before signing, inspect for:
If damage or shortage is visible, write a clear note on the delivery receipt before signing, such as:
“Damaged – subject to inspection”
or
“Short ___ pieces”
Signing a freight delivery receipt without noting damage or shortage may limit or prevent a freight claim.
Take photos of the shipment before unloading whenever possible.
Concealed freight damage must be reported to Bailey Flooring Supplies within 48 hours of delivery. Keep all packaging and product until the claim is resolved.
Do not install, use, alter, discard, or dispose of damaged product before the issue is reviewed.
Missing items or shortages must be reported within 48 hours of delivery.
Please provide:
Some orders may ship in multiple packages or from multiple warehouses. Please check all tracking numbers before reporting a shortage.
Do not refuse a shipment unless Bailey Flooring Supplies instructs you to do so or the shipment is clearly unusable and the damage is noted with the carrier.
Refused shipments may result in additional charges, including:
If a shipment is refused for reasons other than verified damage, carrier error, or Bailey Flooring Supplies error, the customer may be responsible for all related shipping and handling costs.
Some adhesives, finishes, coatings, stains, and liquids may be sensitive to extreme heat or freezing temperatures.
Bailey Flooring Supplies may delay shipment, recommend expedited service, require signature, or use special handling when needed to reduce the risk of temperature-related damage.
Once delivered, products should be brought indoors promptly and stored according to manufacturer instructions.
Bailey Flooring Supplies is not responsible for product damage caused by leaving delivered items outside, in extreme temperatures, or in improper storage conditions after delivery.
Orders are processed quickly.
Once an order has been packed, labeled, shipped, transferred to a warehouse, or sent to a vendor, we may not be able to change or cancel it.
Special-order, freight, palletized, or vendor-direct shipments may not be cancellable once processing has begun.
If an order received free shipping and is later returned for a reason not caused by Bailey Flooring Supplies, the actual outbound shipping cost may be deducted from the refund.
Original shipping charges, expedited shipping charges, freight charges, and carrier accessorial fees are non-refundable unless the return is due to our error.
Returned products must be new, unopened, unused, and in resellable condition.
Opened adhesives, coatings, finishes, stains, liquids, special-order items, clearance items, damaged packaging, broken seals, frozen or heat-damaged products, and freight items may not be returnable.
Bailey Flooring Supplies works hard to ship orders quickly, safely, and accurately.
However, once an order leaves our facility, transit times and delivery handling are controlled by the carrier.
Shipping estimates are not guarantees. Bailey Flooring Supplies is not responsible for carrier delays, weather delays, missed delivery appointments, incorrect addresses, stolen packages, or additional carrier charges caused by inaccurate or incomplete delivery information.
Premium hardwood flooring with exceptional quality and craftsmanship. Serving contractors and homeowners since 1985.
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10802 Winfield Road, Winfield West Virginia 25213, United States
Mon-Fri: 7AM-6PM, Sat: 8AM-4PM
10802 Winfield Road, Winfield, WV 25213, United States
