We accept returns on most unused, unopened items within 30 days of delivery.
To initiate a return, contact:
chrisbaileyhardwoods@gmail.com
All returns must be approved prior to being sent back. Unauthorized returns will be refused.
Items must be returned in new, unused, and resellable condition, including original packaging.
Returns that arrive damaged, used, or not in resellable condition may be refused or subject to additional fees.
Customers are responsible for all return shipping costs.
Bailey Flooring Supplies will provide an approved return shipping label for all authorized returns.
The cost of this label will be deducted from the refund.
Customers may not use their own return label unless approved in writing.
Orders that qualify for free shipping are shipped via standard ground service.
If a free shipping order is returned:
The actual outbound shipping cost we incurred will be deducted from the refund
PLUS the cost of return shipping
The following items are not eligible for return:
Opened or used products
Finishes, stains, adhesives, oils, or chemical products once opened
Custom or special-order items
Clearance or final sale items
Due to the temperature-sensitive nature of many flooring products (including finishes, adhesives, and stains), returned items must not be exposed to freezing or excessive heat.
Products that are damaged due to improper storage or return transit conditions will not be eligible for refund.
If your order arrives damaged, defective, or incorrect:
Contact us within 48 hours of delivery
Include photos of the product and packaging
We will resolve the issue at no cost to you.
Free shipping orders are shipped via standard ground service
Delivery dates are estimates and not guaranteed
Carrier delays are not valid grounds for return or refund
A restocking fee of up to 15% may be applied depending on the item and condition of the return.
Refunds are issued once returned items are received and inspected.
Deductions may include:
Return shipping cost
Original outbound shipping cost
Restocking fee (if applicable)
Please allow 3–5 business days for processing after the return is received.
If an order is refused or cannot be delivered:
Original shipping cost will be deducted
Return shipping cost will be deducted
Many of our products are professional-grade flooring materials.
It is the customer’s responsibility to ensure product compatibility prior to purchase.
We are happy to assist with product selection before ordering.
Premium hardwood flooring with exceptional quality and craftsmanship. Serving contractors and homeowners since 1985.
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Contact Info
10802 Winfield Road, Winfield West Virginia 25213, United States
Mon-Fri: 7AM-6PM, Sat: 8AM-4PM
10802 Winfield Road, Winfield, WV 25213, United States
